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Common Issues and Queries

Q. When will I receive my order:
A. On an average, we dispatch all orders within 48 hours. It takes another 4-5 days for order to be delivered.

Q. I need my order to be delivered early.
A. Please mail us at [email protected]roop.com, we will do what is in our power.

Q. Its been 8-10 days I have not received my order.
A. Please mail us your order id at [email protected], we will look in to it asap. (Please note that as logistics are handled by third party logistics, it might take us a day to resolve the query)

Q. I have not received any shipping confirmation or tracking id
A. We are still trying to resolve this mailing issue. You can mail us for the tracking information, we will check and get back to you. If still you do not receive the order within 8-10 days, do mail us at [email protected]

Q. Received a broken/ Wrong / Defective Product
A. Please mail us with the photos and order no. at [email protected] We will help you with replacement/refund asap.

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